1. Information We Collect

We collect various types of information in order to provide a safe, efficient, and customized experience.

A. Personal Information

When you register, book a session, or use our services, we may collect:

• Contact Information: Name, email address, phone number.
• Professional Information: Programming skills, job title, company affiliation.
• Payment Information: Credit card details and billing information, processed securely by a third-party provider.

B. Technical Information

When you access our website, certain technical information is automatically collected:

• Device Information: IP address, browser type, operating system.
• Usage Information: Information on how you navigate our website or app, including pages visited, links clicked, and session duration.
• Cookies and Tracking Technologies: For analytics and performance optimization. See our [Cookie Policy] for details on managing cookies

C. Session Information

During pair programming sessions, we may collect:

• Session Logs: Data generated during coding sessions, including error logs, chat logs, and technical issues reported.
• Screen Sharing Data: Visual data shared during the session (not recorded unless explicitly permitted for training or debugging purposes).
• Feedback: Post-session feedback on your experience, which we use for service improvements.

2. How We Use Your Information

We use the information collected for a variety of purposes, including:

• Service Provision: Facilitating pair programming sessions and ensuring a smooth user experience.
• User Support: Addressing technical issues, handling inquiries, and providing customer support.
• Payment Processing: Managing transactions and billing.
• Improving Services: Analyzing session data and feedback to enhance our platform's features and performance.
• Marketing and Communication: Sending promotional materials, updates, and newsletters (only with your consent).
• Legal Compliance: Fulfilling our legal obligations and protecting our rights or interests in case of a dispute.

3. Information Sharing and Disclosure

We may share your information under the following circumstances:

• With Service Providers: Trusted third-party providers who help us deliver services (e.g., payment processors, cloud storage providers) are bound by contractual obligations to protect your data.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred, provided the new entity upholds similar privacy standards.
• Legal Requirements: If required by law, court order, or other governmental authority, we may disclose your information.
• With Your Consent: We may share your information for any other purpose disclosed at the time of collection, with your explicit consent.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us at pipa@letspair.ca.

5. Data Security

We implement security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no online system is entirely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access and Update: View and correct your personal data
• Delete: Request the deletion of your personal data, subject to legal limitations.
• Withdraw Consent: Withdraw any consent you have given for data processing (e.g., opting out of marketing communications).
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• To exercise these rights, please contact us at pipa@letspair.ca.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the revised policy on our website and updating the " Last Updated " date above.